IVR ActionConfirm

The IVR Action Confirm Web Service is called to complete the payment and recharge the mobile phone.

The same Trace id must be provided as was used in the IVR Action Start Web Service.

The IVR Action Confirm Web Service will return the result of the payment transaction, and a call flow to conclude the call.

This interface could only be accessed by the IVR host. All other access will be blocked. IP whitelisting will ensure only traffic from the merchant backend could access this endpoint.

The interface provided is an HTTP POST request containing XML content and XML response.

The access_token obtained via the Authentication Token api will need to be supplied in the header as an Authorization key value, preceded by the word Bearer.

HTTP Request
POST https:///ivr/v1/actionConfirm

Request body

Name	Type	Mandatory	Description	Comment
traceId	string(100)	yes	This will be the ZCC PABX Reference number associated with the call. The Trace id must be globally unique across all transactions contain only alphanumeric characters, hyphens and underscores, and have a length less than 100 characters
language	string	no	en for English es for Spanish zh for Chinese	defaults to en if blank
productId	string	yes	This represents the product that the user selected in the IVR Menu for certain menu selections which have products associated with them. It takes the form of a json object. These are set in the menu options in the Dynamic IVR.
payment	Payment	yes	Payment details	eg 0 521729*6358 N

Payment

Name	Type	Mandatory	Description	Comment
SCC	number	yes	0 or 1 flag to use a stored payment token
cardNumber	string numeric	yes if SCC 0	payment card number	eg: 5353****87897776
cardSecurityCode	string numeric	yes if SCC 0	payment card security code printed on back of card	eg:063
STC	string	yes if SCC 0	Y or N flag as to whether the caller wishes to store their card details for future use	eg:Y

Request headers

Parameter	Mandatory	Description
Content-Type	yes	application/xml
Authorization	yes	Bearer Access-web-ivr-oauth-token (Refer Authentication)

Sample Example

curl -v -X POST 'https://<ivr-host-env>/ivr/v1/actionConfirm' \
-H 'Content-Type: application/xml' \
-H "Authorization: Bearer lkgheflkjjdafkjfkjfkhgdddjhdljgkjlfljkkjasdlkjdffkj" \
-d '<IVRActionConfirmRequest>
      <traceId>Testflexplus12</traceId>
      <productId>{'rechargeAmount':'4500','payment':'4500'}</productId>
      <language/>
      <payment>
            <SCC>0</SCC>
            <cardNumber>4111111111111111</cardNumber>
            <cardExpiryDate>0823</cardExpiryDate>
            <cardSecurityCode>123</cardSecurityCode>
            <STC>Y</STC>
      </payment>
</IVRActionConfirmRequest>'

Response body

Name	Type	Mandatory	Description	Comment
traceId	string(100)	yes	This will be the ZCC PABX Reference number associated with the call. The Trace id must be globally unique across all transactions contain only alphanumeric characters, and have a length less than 100 characters
errorGroup	numeric	yes	This number indicates occurrence of an error and the type of error that has occurred. 0 = Success 1 = Transient gateway error - Try again 5 = Transaction breached velocity/fraud rules 99 = Other unspecified error
receiptNumber	integer	no	The receipt number does not always represent a successful payment. It can be also be used as a reference number to a failed payment.
callflow	xml	yes	the conclusion call-flow for the call	may contain empty on error

Sample Example

Status: 200 OK

<?xml version='1.0' encoding='UTF-8'?>
<IVRActionConfirmResponse>
    <traceId>Testflexplus12</traceId>
    <errorGroup>0</errorGroup>
    <receiptNumber>1818835</receiptNumber>
    <callflow>
        <callflowConclusion language="en">
            <message>
                <prompt>P_Approved</prompt>
                <prompt>%S1818835</prompt>
                <prompt>P_Confirmation</prompt>
            </message>
        </callflowConclusion>
    </callflow>
</IVRActionConfirmResponse>